Urgent Care | High Lakes Health Care - High Lakes Health Care
Urgent Care • Bend, OR
Ratings by platform
- Yelp: 2.3/5 (126 reviews (general High Lakes Health Care brand))
- urgentcaremap.health: 4.9/5 (755 reviews (High Lakes Urgent Care specific))
What patients say
Patients praise
- Compassionate and professional care from specific doctors
- Efficient service and quick appointments reported by some patients
- Friendly atmosphere and clear communication
Common complaints
- Rude, unprofessional, or unresponsive front desk/administrative staff
- Difficulty getting appointments or callbacks from triage nurses
- Concerns regarding billing practices and costs
- Inept or dismissive care from some providers
In patients' words
"The front desk people are the absolute worst, they have no idea how to do their jobs, extremely rude and unprofessional, constantly gossiping and not doing their jobs."
— Yelp user review"Staff members, especially Dr. Percell and Dr. Lee, are praised for their kindness, thoroughness, and attentive approach—making patients feel genuinely cared for."
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