Sports Medicine - Bend - St. Charles Health System
Sports Medicine • Bend, OR
Ratings by platform
- Healthgrades (St. Charles Health System group): 1 star (based on 1 review) (1)
- U.S. News & World Report (Patient Experience Score): 4 out of 5 stars
- U.S. News & World Report (Orthopedic Surgeons patient experience): 5 out of 5 stars (24)
- Healthgrades (Dr. Robert Shannon Jr.): 3.8 out of 5 stars (14)
What patients say
Patients praise
- St. Charles Bend hospital rated high performing in multiple adult procedures and conditions
- Specific orthopedic surgery departments receive high patient experience ratings from some sources
- Many individual providers maintain high patient satisfaction scores for clinical care
Common complaints
- Difficulties with the billing and payment department, including unrecorded payments and collections issues
- High call volumes leading to long wait times and difficulties reaching care teams
- Reports of impersonal or flippant bedside manner from some individual providers
- General frustration with administrative communication delays
In patients' words
"The care was okay (4 stitches,) but their billing department is atrocious. I made a payment through my HSA which was never recorded... I gave up trying to resolve this matter due to the extremely unhelpful nature of their payment processor."
— Healthgrades user review"When I went for my post surgery exam after looking at my leg alignment he stated 'your right leg is now longer than your left, but you'll get used to it'. I've spoken to other surgeons and they were appalled at this type of flippant response."
— Healthgrades user review (Dr. Robert Shannon Jr.)"Our teams are currently experiencing extremely high call volumes and are working hard to return every call. If you have not received a call back within two business days, please call us again."
— St. Charles Healthcare official website (Center for Orthopedics & Neurosurgery)More clinics in Bend
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