High Lakes Health Care
Gynecology • Bend, OR
Ratings by platform
- Yelp: 2.3 out of 5 stars (based on 126 reviews on Yelp) (126 reviews)
- Birdeye (Praxis Medical Group Inc): 1.4 out of 5 stars (36 reviews)
What patients say
Patients praise
- Some patients report positive experiences with specific doctors and providers for their attentive care
- occasional praise for friendly and professional staff members
Common complaints
- Poor front desk and administrative communication, including long wait times for phone calls
- Dissatisfaction with billing practices, specifically charges for non-covered or perceived unnecessary visits
- Perceived decline in quality of care following ownership changes (Praxis Health)
- Difficulty accessing providers, getting prescription refills, or timely medical advice when regular doctors are away
- Concerns regarding provider bedside manner, including reports of dismissiveness and lack of active listening
In patients' words
"The front desk people are the absolute worst, they have no idea how to do their jobs, extremely rude and unprofessional... Disgusting service."
— Yelp review"They have predatory billing practices- I went for an annual exam; the PA asked a few questions knowing that they could bill me for specialty care."
— Yelp review"Many users praise the excellent communication skills of their providers, particularly Dr. Day and PA Sara Kent, highlighting their attentive care and ability to create comfortable environments for patients."
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