Cardiology - St. Charles Health System
Cardiology • Bend, OR
Ratings by platform
- Yelp: 2.3/5 (101 reviews)
- Healthgrades: 78% patient experience rating (not explicitly stated as a count, but reflects aggregate patient experience scores)
What patients say
Patients praise
- professional and efficient emergency care reported by some patients
- state-of-the-art diagnostic and treatment technology reported by the health system
- praise for individual nursing staff demeanor
Common complaints
- billing and payment processing issues
- perceived lack of concern or communication
- long wait times in emergency settings
- difficulty navigating administrative processes for medical claims
In patients' words
"My parents were having car issues, so he went there by ambulance... He waited for hours to be seen, nothing was done, and then he was released on his own. So my elderly father who has dementia was sent on his way without assistance from their medical staff."
— Better Business Bureau Complaint"The care was okay (4 stitches,) but their billing department is atrocious. I made a payment through my HSA which was never recorded... No phone calls, bills, or follow-ups until I was contacted by a collections company."
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