Primary & Specialty Care - Dignity Health Medical Group
Primary Care • Belmont, CA
Ratings by platform
- local.yahoo.com (Dignity Health Medical Group - Sequoia in Belmont, CA): 2.5 (shown alongside reviews/star breakdown) (101 reviews)
- Birdeye (Dignity Health Medical Group - Sequoia): 1.0 star rating (2 reviews)
- Vitals (Dignity Health Medical Group Sequoia): provider rating values shown (e.g., 4.1/4.9 for individual physicians), no overall site rating stated (No overall review count shown; prompt indicates 'Be first to leave a review')
- Yelp (Dignity Health Medical Group - Sequoia): Not captured in provided snippet (reviews include both praise and criticism) (Not captured in provided snippet)
What patients say
Patients praise
- Helpful and caring individual staff/medical providers (e.g., nurse help, doctors treat patients like family)
- Perception that doctors spend time and build close relationships with patients
- Some patients express satisfaction with physicians in the practice
Common complaints
- Customer service/phone experience complaints (e.g., frustrating phone loop/recordings, impatience, transfers)
- Billing/charges concerns (e.g., unexpected $500 charge after annual physical; charges for questions/segmented coding)
- Unprofessional behavior/management concerns reported
In patients' words
"“I absolutely love the doctors I have seen in this practice - HOWEVER, the customer service is abhorrent. I just spent 13 minutes in an annoying phone loop of recordings…”"
— local.yahoo.com review snippet (Dignity Health Medical Group - Sequoia in Belmont, CA)"“Unprofessional, unexpected charges, stay away from this office”"
— Birdeye review snippet (Dignity Health Medical Group - Sequoia)"“I came here for my annual physical, which my insurance covers 100%. I was never told upfront… After the visit, I received a $500 charge because the doctor coded it as something other than a preventive exam.”"
— Birdeye review snippet (Dignity Health Medical Group - Sequoia)"“I loved each and every one of my Drs. They treat u like family…”"
— Yelp page highlight/snippet (Dignity Health Medical Group - Sequoia Belmont)More clinics in Belmont
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