Cardiovascular Health | Stanford Health Care Tri-Valley

Patients praise

• High levels of expertise and professionalism among medical staff, particularly in specialized fields like surgery.
• Effective and clear communication from doctors and nurses in inpatient settings.
• Strong hospital-wide clinical quality metrics, with generally positive patient willingness to recommend the institution.

Common complaints

• Concerns regarding administrative and scheduling processes, including difficulty securing appointments and issues with insurance acceptance.
• Complaints about long wait times and perceived lack of bedside manner in certain departments, particularly the emergency room and urgent care.
• Some patients reported feeling treated like a number rather than an individual, with frustrations over short physician interaction times.