Family Medicine | Belen - Presbyterian Healthcare Services
Behavioral Health • Belen, NM
Ratings by platform
- WebMD (for Dr. Richard Moore): 3.5/5 (based on 5 ratings) (5 ratings, 1 written review)
- WebMD (for Dr. Raquel Cisneros): 5.0/5 (based on 2 ratings) (2 ratings)
What patients say
Patients praise
- Some patients report positive experiences with specific providers, citing professional, friendly, and efficient care
- Practice maintains a solid overall quality measure score (83.0/100) based on MIPS data
Common complaints
- Difficulty scheduling appointments and long wait times
- Concerns regarding administrative disorganization, billing issues, and communication gaps
- Negative experiences with specific physician interactions, including perceived lack of thoroughness
- Dissatisfaction with urgent care policies (e.g., appointment-only requirements)
In patients' words
"I’m not sure when urgent care became by appointment only… They shouldn’t be able to call themselves URGENT care, they need to change the name and available services."
— Loc8NearMe (Presbyterian Urgent Care Belen)"Worst experience I have ever had with a doctor. He called in a prescription with out ever examing me. Made me wait two months for an appointment then changed it and expected me to wait four more months."
— WebMD (Dr. Richard Moore)"The staff at Presbyterian Urgent Care are described as very professional, friendly, and efficient in providing medical care. Patients have praised the facility, with one reviewer stating they were 'very impressed by Dr Cisneros and the staff'."
— Loc8NearMe (Presbyterian Urgent Care Belen)More clinics in Belen
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