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Arthritis Care & Rheumatology - Lahey Clinic

Rheumatology • Bedford, MA

★★★★☆4.4/547 reviews across 4 platforms

Ratings by platform

  • WebMD (Dr. Matthew Axelrod): 5.0/5.0 (22 ratings)
  • WebMD (Dr. Tina Elias-Todd): 4.5/5.0 (12 ratings)
  • Vitals (Dr. Susan C. Kovacs): 5.0/5.0 (3 ratings)
  • US News Health (Departmental): 3/5 (10 reviews)

What patients say

Patients praise

  • High praise for individual physicians' medical knowledge and clinical expertise
  • Many patients appreciate doctors who listen and explain conditions clearly
  • Professional and thorough care from specific rheumatology specialists

Common complaints

  • Frustration with administrative processes and communication regarding appointments
  • Reports of feeling rushed or like just a number by some administrative/staff members
  • Mixed feedback on doctor bedside manner and perceived compassion

In patients' words

"Dr. Martin is an excellent physician who truly listens to his patients. He takes the time to explain things clearly and never makes me feel rushed during appointments."

— WebMD Patient Review

"DO NOT GO TO DR MARTIN. ... He gave her no advice for how to feel better, despite her repeating over and over how much pain she’s in."

— WebMD Patient Review

"The problem is the way the administrative staff/hospital does business. the general feeling is "move along, we are too busy for you. you are just a number to them."

— LocalityBiz Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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