Kidney Disease Services MA & RI | Southcoast Health
Nephrology • Bedford, MA
Ratings by platform
- Birdeye (Southcoast Health general): 2.2 / 5 (10 reviews)
- Birdeye (Southcoast Health Patient Billing Center): 1.0 / 5 (13 reviews)
- Southcoast Health (Specific Nephrologist Profile): 4.9 / 5 (97 ratings)
What patients say
Patients praise
- High satisfaction with individual physician care (e.g., professionalism, expertise, empathy)
- Efficient and helpful clinical staff support in some departments
- Clean and comfortable office environments in some locations
Common complaints
- Long wait times in emergency services
- Frustrating and non-transparent billing practices (difficulty obtaining refunds or correcting errors)
- Poor communication regarding appointments and service outages
- Perception of unprofessionalism in some administrative or billing contexts
In patients' words
"I'm a nurse for 33 years of ER experience and I have to tell you he was amazing, prompt, respectful, cordial, informed. ... Five-star review across the board."
— Southcoast Health physician profile patient comments"The absolute worst billing agency I’ve ever had to deal with. Southcoast has fraudulent billing practices but has nearly monopolized our area so there is not much choice to avoid them."
— Birdeye patient review (Billing Center)More clinics in Bedford
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