Geriatric Health Care Services - West Virginia State List
Geriatric Care • Beckley, WV
Ratings by platform
- CMS / NursingHomeDatabase: 1 out of 5 stars (CMS overall rating) (58 complaints (total on record))
- Birdeye / Google: 2.6 out of 5 stars (60 reviews)
- Seniors.fyi: 4.6 out of 5 stars (Note: mixed by anecdotal reports) (110 reviews)
What patients say
Patients praise
- Some staff members, particularly CNAs and nurses, receive praise for being helpful or kind
- Positive experiences reported for specific departments like physical therapy
- Activities and social engagement programs appreciated by some residents
Common complaints
- Cleanliness and sanitation issues, including odors, fruit flies, and dirty floors
- Delayed or unresponsive staff when residents call for help
- Poor management, communication gaps, and administrative/coordination issues
- High volume of complaints and deficiencies recorded by official oversight bodies
- Inconsistent food quality, including cold or mediocre meals
In patients' words
"all through the hallways you’ll hear people yelling for help because buzzing the button does nothing. we waited over an hour and there were STILL no help in the room to move my grandma over"
— Birdeye review of Harper Mills"The physical therapy department is fantastic. Love the nursing and CNA staff. The house doctor, best ever. Unfortunately, the facility itself needs updating and the food is horrible."
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