Dean Medical Group and Fond du Lac Regional Clinic - SSM Health
Urology • Beaver Dam, WI
Ratings by platform
- SSM Health internal ratings: 4.8 out of 5 (123 (for one provider))
- SSM Health internal ratings: 4.9 out of 5 (71 (for one provider))
- Birdeye/Google: 5.0 out of 5 (1)
- ComplaintsBoard (overall SSM Health reputation): 1.1 out of 5 (5 reviews and 11 complaints)
What patients say
Patients praise
- High patient satisfaction ratings for individual providers (often 4.8-5.0 range)
- Positive feedback regarding knowledgeable, friendly, and compassionate doctors, nurses, and medical staff
- Efficiency in appointment wait times for some locations
- Appreciation for the personalized care and time taken by providers during visits
Common complaints
- Reports of rude, entitled, or unprofessional reception staff
- Frustration with complex, inefficient, or unclear billing and administrative processes
- Concerns regarding the competence of providers for complex medical issues beyond routine care
- Difficulties with phone-based customer service and obtaining pricing information
In patients' words
"I’ve been going to this clinic for over 2 years and have had great interactions and experiences with staff. Dr.Walker is amazing!"
— Loc8NearMe review (April 2026)"Reception is awful, rude, and act entitled. Actually a bit disgusted with how simple check in was handled. The providers, nurses, and techs are approachable, helpful, and take their time."
— Loc8NearMe review (January 2025)"Nice people yet I found it dumbfoundingly bizarre that when I asked how much a couple blood tests would cost... I was on the phone for over an hour being direct to 800 number after 800 number."
— LocalityBiz reviewMore clinics in Beaver Dam
Patient Care – Department of Urology – UW–Madison
Patients praise: Empathetic, knowledgeable, and professional providers · Effective medical care and relief from symptoms for many patients.
Urology Clinic - Marshfield Medical Center - Beaver Dam - UW Health
Patients praise: Professional, friendly, and attentive staff/providers · Clean and comfortable clinic facilities.
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