Therapy Services | Beaver Dam, WI | SSM Health
Physical Therapy • Beaver Dam, WI
Ratings by platform
- ComplaintsBoard (Overall SSM Health): 1.1 out of 5 stars (5 reviews and 11 complaints)
- Birdeye (Specialty Services): 5.0 out of 5 stars (1 review)
- SSM Health internal provider survey (Specific Provider): 4.7 out of 5 stars (34 reviews and 97 ratings)
What patients say
Patients praise
- Personalized, individualized treatment plans for therapy patients
- Professional and friendly care from some providers
- State-of-the-art facilities and equipment for therapy services
- Positive experiences reported by some individual clinic patients regarding care quality
Common complaints
- Issues with billing processes and accounting transparency
- Difficulties obtaining prior authorizations for medications
- Concerns regarding communication with providers and support staff
- Reports of unresolved complaints and inadequate customer service responsiveness
In patients' words
"Caring and very much got the help I needed"
— SSM Health Internal Patient Survey"I’m beyond frustrated and sad. This was avoidable... you should look for a new provider and a new pharmacy"
— ComplaintsBoardMore clinics in Beaver Dam
Marshfield Medical Center in Beaver Dam
Patients praise: Compassionate and professional staff (e.g., nurses and doctors) · Positive feedback regarding emergency department care and communication.
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