Dean Medical Group and Fond du Lac Regional Clinic - SSM Health
Dermatology • Beaver Dam, WI
Ratings by platform
- Birdeye (Madison West): 2.5 out of 5 stars (76 reviews) (76 reviews)
- Birdeye (Dean Medical Group): 2.9 out of 5 stars (86 reviews) (86 reviews)
- Ratings.MD (Verified Patient Surveys): 4.9 out of 5 stars (2,552 ratings) (2,552 ratings)
- ComplaintsBoard: 1.1 out of 5 stars (5 reviews and 11 complaints)
- SSM Health Official Site (Allison Lynch, Beaver Dam): 4.7 out of 5 stars (97 ratings) (97 ratings, 34 reviews)
What patients say
Patients praise
- High ratings for individual clinicians, including doctors and nurse practitioners, for being compassionate, attentive, and professional
- Patients appreciate providers who listen carefully, take their time, and explain conditions and treatment plans clearly
- Positive experiences with efficient care delivery and helpful follow-up by nursing and clinical staff in many instances
- Patients often report feeling comfortable and well-cared for during their appointments once they are seen by their provider
Common complaints
- Difficulties with the billing and customer service departments, including reports of unresponsiveness and billing errors
- Negative interactions with front-desk staff or receptionists, described as rude, entitled, or unhelpful
- Frustration with administrative processes, such as appointment scheduling, communication, and perceived bureaucratic hurdles
- Mixed experiences regarding the ease of obtaining medical treatments or appointments for specific health conditions
In patients' words
"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it."
— Birdeye Review"The providers, nurses, and techs are approachable, helpful, and take their time."
— Loc8NearMe Review"Caring and very much got the help I needed."
— SSM Health Official Site Review"The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints."
— ComplaintsBoard AssessmentMore clinics in Beaver Dam
Dermatology Clinic in Beaver Dam, WI
Patients praise: Thorough and knowledgeable providers · Kind, professional, and pleasant staff.
Kirsten Krohn, MD | Dermatology - Beaver Dam, WI - Marshfield Clinic
Patients praise: Thorough and clear explanations · Kind and professional manner.
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