Baptist Family Medicine | Jefferson County Health System
Family Medicine • Beaumont, TX
Ratings by platform
- Yelp (for Baptist Hospitals of Southeast Texas): 2.1 out of 5 stars (based on 31 reviews) (31 reviews)
- MyCaringPlan (for Jefferson County Home Health Care): 5.0 out of 5 stars (2 reviews)
What patients say
Patients praise
- Some staff members praised for being professional and caring
- Certain departments described as quick and efficient
- Helpful service for uninsured patients (specific to Jefferson County Health Department)
Common complaints
- Difficulty with appointment scheduling and rescheduling without notice
- Long wait times and communication issues with staff
- Concerns regarding billing practices and insurance handling
- Reports of rude or dismissive staff/provider behavior
- Facility maintenance issues such as odors or climate control failures
In patients' words
"If I could give this place zero stars I would. For our televisit appointment today at 130 we waited for a half hour before I called in... I checked my email and discovered that they had rescheduled our appointment WITHOUT TELLING US for 4pm today."
— LocalityBiz (Baptist Physician Network)"The Doctors, Nurses and entire Staff rate A-#1 for the best care and service -- and always with a smile. They were friendly, caring and very knowledgable about all my healthcare needs."
— A-Better-Place (Jefferson County Health Department)"It feels like their priority is squeezing every possible penny from your insurance and out of your pocket rather than focusing on actual patient care. Every visit comes with unexpected charges..."
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