MedPoint Urgent Care Locations - Beacon Health System
Urgent Care • Beacon, NY
Ratings by platform
- Birdeye: 2.3/5 stars (55 reviews)
- Better Business Bureau: C- BBB Rating (6 complaints filed)
What patients say
Patients praise
- Attentive and professional medical staff during hospital visits
- Compassionate care during critical situations
Common complaints
- Issues with administrative and billing services
- Long wait times for scheduling and customer service calls
- Frustration with communication between different office locations
- Failure to address certain complaints
In patients' words
"I had the best care I have ever had. In a hospital. I was sincerely scared that I was going to die. The staff was extremely comforting, attentive, professional, compassionate, efficient..."
— Birdeye review"I am on hold for an average of half hour. EVERY-TIME I CALL!! By far the worst customer service on the admin side!!!"
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