Appointment Center - MyOchsner

Patients praise

• Some patients report phenomenal and efficient medical staff and surgical care
• Staff recognized for caring, professional behavior in specific instances
• MyOchsner app is praised for providing convenient access to test results, clinical notes, and appointment tracking when functioning correctly

Common complaints

• Patient reports of unwelcoming or dismissive staff and doctor behavior in the ER and clinic
• Complaints regarding long wait times and poor communication for urgent issues
• Concerns about cleanliness and quality of care in inpatient settings
• MyOchsner portal/app users report navigation challenges, difficulty contacting live support, and technical errors (logins, crashes)
• App users express frustration with prescription refill processes and the shift toward requiring e-visits for simple follow-up questions