Family Medicine in Bardstown, KY - Norton Healthcare Louisville, Ky.
Primary Care • Bardstown, KY
Ratings by platform
- Healthgrades (Sherri Newton, APRN): 4.9 out of 5 stars (38 reviews) (38 reviews)
- Norton Healthcare Provider Site (Lacey A. Conway, APRN): 4.8 out of 5 stars (175 ratings, 60 reviews) (60 reviews)
- Norton Healthcare Provider Site (Jessica B. Ice, PA-C): 5.0 out of 5 stars (266 ratings, 83 reviews) (83 reviews)
What patients say
Patients praise
- providers are described as thorough, professional, and attentive listeners
- efficient in-office experience once seen by a provider
- patients value personalized care and treatment options
Common complaints
- difficulties with the billing department and insurance processing
- long hold times when calling the office
- inconsistent care and poor follow-up experiences
- frustration with appointment scheduling and administrative accessibility
In patients' words
"I really like Sherry Newton! She listens well, and we discuss my options. She's a great provider."
— Healthgrades user review of Sherri Newton, APRN"I absolutely love Lacey. I came Bardstown to visit her practice. ... Very thorough. I recommend her to anyone looking for a new primary dr."
— Norton Healthcare provider review for Lacey A. Conway, APRN"The frustration of dealing with the Billing department. I received a bill and it was incorrectly processed. ... Hours of my life wasted on their mistake."
— BBB customer review regarding Norton Healthcare administrative servicesMore clinics in Bardstown
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