Norton Children's Medical Group – Fern Creek | Louisville, ...
Pediatrics • Bardstown, KY
Ratings by platform
- WebMD/Vitals (for Dr. Robert Smith): 5.0/5.0 (2 ratings) (2 ratings, 1 written review)
What patients say
Patients praise
- Highly skilled and caring individual pediatricians (e.g., Dr. Khan, Dr. Smith)
- Positive, long-term relationships with providers
- Knowledgeable and helpful medical staff (nurses/doctors)
Common complaints
- Difficulty scheduling same-day sick appointments
- Long wait times on the phone for scheduling
- Unprofessional administrative and front-desk staff perception
- Strict adherence to appointment arrival rules leading to denied visits
- Inconsistent quality of care reported by some patients
In patients' words
"Dr Khan is amazing hands down one of the best pediatricians in Louisville but due to the staff at the front desk... I will be finding another doctor for my kids."
— LocalityBiz Review"Dr. Smith cares about people, he is great with children, and most importantly, he is an exceptional doctor."
— Vitals Review"Since Norton took over I have never been unable to get a same day sick appointment and always end up having to go to immediate care. It’s a shame because the doctors and nurses have been very helpful and provide great care."
— LocalityBiz ReviewMore clinics in Bardstown
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