Gastroenterology | Digestive Care | MaineHealth Pen Bay ...
Gastroenterology • Bar Harbor, ME
Ratings by platform
- WebMD (Dr. Eric Elton): 3.0/5 (17 ratings (1 review shown))
- Healthgrades (Dr. Steven Rogers): 4.1/5 star rating (21 reviews)
- Birdeye (MaineHealth Gastroenterology - Biddeford): 3.4/5 (5 reviews (Google: 5))
- WebMD (Dr. John Bancroft): 5.0/5 (7 ratings)
- Healthgrades (Dr. Neil Smith): (Overall patient satisfaction indicated as very high; recommendation 5/5) (Not stated in snippet)
- US News/Press Ganey (Dr. Joseph J. Minissale): Overall patient experience score based on (5/5 shown) (50 reviews (26 within last 12 months))
What patients say
Patients praise
- Caring/competent providers and good bedside manner
- Explained conditions and treatments clearly; listened to patient concerns
- Staff/nurse communication praised (including specific nurses/MA in at least one review)
Common complaints
- Difficulty scheduling/long wait for appointments (need 2-3 months advance; may end up going to ER)
- Some patients felt visits were not attentive, didn’t review prior tests/records, and left feeling uncertain/confused
- Perceived dismissiveness or mismatch of care (e.g., told to try fiber/lifestyle changes despite specific motility issue; follow-up delays)
In patients' words
"“I were very disappointed with my visit with him. He was not attentive enough to my concerns. He didn’t go over my prior tests and medical records that were provided.”"
— WebMD review excerpt for Dr. Eric Elton"“Outstanding doctor! Dr. Rogers has great bedside manner and competent all around for his field.”"
— Healthgrades review excerpt for Dr. Steven Rogers"“The big problem is the practice in general. It is impossible to get an appointment if you are sick… Appointments must be made at minimum 2-3 months in advance.”"
— Healthgrades review excerpt for Dr. Steven Rogers"“Don’t bother. I waited months during a severe gastric flair… I was told to ‘bulk fiber.’”"
— Birdeye review excerpt for MaineHealth Gastroenterology - Biddeford"“Staff are top notch and bed side manner skills are outstanding!! Shout out to nurse Wendy…”"
— Birdeye review excerpt for MaineHealth Gastroenterology - BiddefordMore clinics in Bar Harbor
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