Primary Care | University of Maryland Medical System
Primary Care • Baltimore, MD
Ratings by platform
- Birdeye (UM BWMG Primary Care): 2.8 stars (17 reviews)
- Birdeye (UM Faculty Physicians): 2.4 stars (66 reviews)
- UMMS Patient Survey (Dr. Jeffrey Gerbino): 4.8 out of 5 stars (85 ratings)
- UMMS Patient Survey (Dr. Neil Siegel): 4.8 out of 5 stars (59 ratings)
- UMMS Patient Survey (Dr. Sharon Feinstein): 5 out of 5 stars (average of surveys) (85 ratings)
What patients say
Patients praise
- Many patients report high satisfaction with individual primary care providers, frequently citing them as thorough, kind, and excellent listeners
- Providers are often described as knowledgeable and professional in their approach to chronic disease management and preventive care
- Strong sense of partnership in care between patients and their primary physicians
- High ratings for specific nurse practitioners and doctors, with many long-term patients expressing strong loyalty and confidence in their care providers
Common complaints
- Difficulties with administrative staff including rudeness and poor communication
- Billing and collection disputes, including being sent to collections for incorrect or disputed charges
- Strict appointment cancellation policies causing frustration for patients
- Perceived lack of empathy or poor bedside manner from some individual providers
- Dissatisfaction with hospital-level emergency or lab services, including long wait times and poor follow-up
In patients' words
"The provider was extremely rude and condescending. She refused to listen to me... In my 50 years, I have never been treated so poorly by a provider."
— UMMS patient review"I went there a bit over a month ago to receive emergency care because I was in so much pain. The way that I was treated by the staff was horrible."
— LocalityBiz patient review"Dr. Gerbino is the best PCP I have ever had. I really feel that we are partners and that he shares my concern/desire/efforts to achieve optimal health."
— UMMS patient review"Eileen Beale is an outstanding provider. I feel very confident with her care and would recommend her to anyone. She is personal and compassionate."
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