Virginia Mason Bainbridge Island Primary Care

Patients praise

• Professional and pleasant medical staff and doctors
• Effective and life-saving diagnoses for some patients
• Convenience of having lab work, scans, and specialty services in one location
• Some patients report efficient, on-time service and quick visits

Common complaints

• Difficulty reaching the facility by phone or experiencing long hold times
• Challenges in scheduling or booking appointments
• Concerns regarding billing transparency and costs
• Issues with communication between departments or staff errors affecting patient experience
• Occasional reports of poor service or perceived lack of care from specific staff members