NYU Langone Family Medicine Associates—West Babylon
Family Medicine • Babylon, NY
Ratings by platform
- Birdeye, Google, and Family Doctor Directories: Approximately 2.7–2.8 out of 5 stars (Around 27–32 reviews cited across various platforms)
What patients say
Patients praise
- Some individual physicians, particularly Dr. Brenda Martin, are praised for being kind, caring, and professional
- Occasional reports of quick, efficient office visits
Common complaints
- Poor front desk and reception staff service (rude, unfriendly)
- Difficulty with scheduling appointments and reaching billing department via phone
- Lack of flexibility regarding walk-ins and copayment policies
- Perceived decline in service quality following the NYU Winthrop merger
In patients' words
"Old lady with short blonde hair at reception was unnecessarily nasty from the second I walked in... Otherwise, Doctor Brenda Martin she’s super gentle, kind, caring and makes you feel comfortable I really recommend her!"
— LocalityBiz/User Review"The telecom agents are not knowledgeable about insurance and refused to make appt as a result... They do not value you as a patient."
— LocalityBiz/User Review"Dr. Brenda Martin is absolutely wonderful, I was really nervous about the visit and she calmed me down, she carefully explained everything she was doing so that I wouldn’t feel anxious."
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