Texas Orthopedics: Austin Orthopedic Surgeons | Orthopedist
Orthopedics & Orthopedic Surgery • Austin, MN
Ratings by platform
- Yelp: 3.6/5 stars (83 reviews)
- Chamber of Commerce: 4.3/5 stars (71 reviews)
- Yelp: 3.7/5 stars (96 reviews)
What patients say
Patients praise
- Highly regarded individual surgeons and specialists
- Professional and knowledgeable medical care providers
- Helpful and efficient staff in specific encounters
- Compassionate, patient-centered approach highlighted by some patients
Common complaints
- Reports of unprofessional or dismissive staff and nurses
- Difficulties with medical records requests and administrative follow-up
- Long wait times and cramped office facilities
- Concerns regarding billing practices and costs
- Inconsistent patient communication regarding recovery expectations
In patients' words
"Dr. Smoot is one of those rare physicians who actually listens with both ears and patiently discusses issues at hand while seated and looking you in the eye. He's obviously smart, but also empathetic, thoughtful & funny."
— Texas Orthopedics Testimonials page"The customer service here is awful. Long waits in tiny rooms. And the worst nurses I’ve ever worked with... The docs may be good but i’ve not had good experience w/the wait times, the nurses lack of good customer service."
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