Occupational Therapy, Austin
Occupational Therapy • Austin, MN
Ratings by platform
- Birdeye: 5.0/5 stars (1 review) (1 review)
- Beaming Health: 3.7/5 stars (20 reviews)
- ProviderSpark (Empower Therapy): 3.7/5 stars (15 reviews (Google))
What patients say
Patients praise
- High quality of care and effective patient progress
- Compassionate and knowledgeable therapists
- Strong communication and family involvement in therapy plans
- Professional, patient, and punctual staff
Common complaints
- Difficulties with insurance billing and unexpected charges
- Communication barriers and perceived lack of professionalism
- Long waiting lists and challenges scheduling consistent appointments
- Perceived lack of training or transparency in service delivery
In patients' words
"Extremely disappointing experience – would not recommend. I entrusted Empower Therapy with services for my children and was repeatedly misled about insurance coverage and billing... Communication was dismissive, and no clear accountability was provided."
— Empower Therapy review via ProviderSpark"Brittany Polston has worked with our son (now age 4) for almost two years... She is patient, EXTREMELY knowledgeable, professional, and punctual. She is an excellent communicator and is always very responsive with our family."
— Testimonial for Brittany L. Polston, OT"Full disclosure – PTA’s services are in demand and initially it was frustrating piecing together appointments... it took a few months before we settled into one, though I don’t think this is any fault of theirs – there is just a surplus of parents looking for these services."
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