General Surgery | Austin Regional Clinic
General Surgery • Austin, TX
Ratings by platform
- Yelp (Aggregate for ARC brand): 3 out of 5 stars (2038 reviews (across various locations))
- Birdeye (ARC Medical Plaza Specialty): 4.5 out of 5 stars (271 reviews)
What patients say
Patients praise
- Friendly and professional medical staff
- Convenience of having labs and imaging services on-site
- Positive experiences with surgical outcomes and specific surgeons
- Multilingual staff availability
Common complaints
- Billing transparency concerns and unexpected charges
- Difficulty scheduling appointments and long hold times for phone support
- Perceived lack of attentiveness or brief consultation times by some providers
- Customer service and administrative communication issues
In patients' words
"No scabbing. Very clean incision. Dr. David H. Michel, MD, with Austin Regional Clinic was my surgeon. He did a fantastic job."
— Yelp user review"Doctor is always welcoming and explains everything well during my visits and procedures."
— ARC website verified patient review (Dr. Kevin O'Farrell)"Terrible terrible terrible terrible customer service. There is zero transparency for the fees they charge you."
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