Aurora Family Medicine Center - Optum
Family Medicine • Aurora, CO
Ratings by platform
- 4doctors.net: 2.3/5 (76)
- Healthgrades: 3/5 (2)
- Optum official site (provider-specific): N/A (43)
What patients say
Patients praise
- Positive experiences with specific individual providers (e.g., NPs, PCPs)
- Providers described as knowledgeable, caring, and attentive
- Some patients report efficient and professional care during visits
Common complaints
- Administrative inefficiencies and poor communication
- Difficulty scheduling appointments and long hold times
- Lack of responsiveness from office staff (e.g., refilling prescriptions, returning calls)
- Inconsistent care experiences and high provider turnover
- Concerns regarding billing practices and collections
In patients' words
"The back-office for him and or Optum has been the absolute worst experience EVER... automation IS NOT working for your office."
— Patient review on 4doctors.net"Front desk help is awful. No one calls you back. They don't respond to fax from pharmacy."
— Patient review on Healthgrades"She was very attentive and listened to my concerns. I didn't feel judge and I felt genuinely cared for."
— Patient review on Optum.com (regarding Mavis Owusu, NP)More clinics in Aurora
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