East Hill Medical Center | Auburn, NY | Adult and Pediatric Care ...
Primary Care • Auburn, NY
Ratings by platform
- kyeleedds.com/catalog/auburn: 2.7/5 stars (Not specified (aggregated rating))
- mappca.com (East Hill Dental): Mixed ratings (some 1-star, some positive)
- Yelp: 1 star (1 review)
What patients say
Patients praise
- Some reports of helpful and fast administrative staff in specific departments
- Positive experiences with certain individual hygienists or providers
- Recent improvements in workplace culture reported by employees
Common complaints
- Reports of long wait times for appointments and at the office
- Dissatisfaction with communication, including staff unprofessionalism and failure to return calls
- Concerns regarding medical care, such as feeling disregarded or dismissed by providers
- Issues with medication management and prescription refills
- Complaints about behavioral health services and staff attitude
- Allegations of poor management culture
In patients' words
"The receptionist was very helpful and fast in getting me into the office as soon as possible. But as soon as I went back for my cleaning, my hygienist was very rude and simply ignored me wincing in pain."
— Aggregate patient review summary (via mappca.com / kyeleedds.com)"I came here for an appointment about a month ago complaining of vomiting and abdominal pain that had been going on for months. I was completely disregarded/brushed off by the doctor and the nurse I saw. ... I ended up in the hospital and it turned out I had gall stones and a severely inflamed gallbladder requiring surgery."
— Aggregate patient review summary (via kyeleedds.com)More clinics in Auburn
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