Auburn Family Medicine
Primary Care • Auburn, AL
Ratings by platform
- Birdeye: 3.4/5 (5)
- Facebook: 94% recommend (39)
What patients say
Patients praise
- Friendly and professional staff/nurses
- Compassionate and attentive care from specific physicians like Dr. Ashley Lane and Dr. Keith Bufford
- Useful online patient portal for appointments and communication
Common complaints
- Difficulty reaching the office via phone
- Reports of poor communication/not calling back
- Dissatisfaction with medication management or abrupt changes to treatment plans
- Allegations of staff unprofessionalism
In patients' words
"It has certainly gone downhill in the past 5 years or so especially. Yes, them not answering the phone, not calling back is totally unnecessary."
— Birdeye (Patient Review)"I have been a patient at AFM since Dr. Lane moved there, and I have consistently had great experiences. The staff and nurses are always friendly, professional... I never feel rushed."
— Birdeye (Patient Review)"Please be advised, we are aware of ongoing issues regarding our phones. Please always leave a voicemail, or send us a message through the patient portal, as we ..."
— Auburn Family Medicine Official WebsiteMore clinics in Auburn
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