East Hill Family & Pediatric Medicine | Formerly Duckett Family ...
Family Medicine • Auburn, NY
Ratings by platform
- various online review platforms: 2.7/5 stars (based on aggregate reviews for East Hill Medical Center) (not explicitly specified aggregate count)
What patients say
Patients praise
- patients reporting helpful and professional care from specific providers like Dr. Duckett and Keith Hornbrook, FNP
- praises for short-notice sick visit availability
- appreciation for doctors who listen and include patients in their care plans
- kind and professional front-end staff reported by some patients
Common complaints
- reports of poor communication and failure to return phone calls
- concerns regarding appointment scheduling and long wait times
- instances of providers disregarding patient symptoms or health concerns
- unprofessional staff interactions
- difficulties obtaining medication refills
In patients' words
"Dr. Duckett is an excellent doctor. Listens to me as a patient and lets me know what he thinks... His office staff is very helpful and patient."
— Patient review"Worse doctor office in Auburn. You call for a medication refill, and they dont send it to your pharmacy. And if they do, you dont get notified... The wait time is awful."
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