Auburn Family Medicine
Adult Medicine • Auburn, NY
Ratings by platform
- Birdeye: 3.4 out of 5 stars (5 reviews)
- Facebook: 94% recommendation rate (39 reviews)
What patients say
Patients praise
- Compassionate and attentive care from specific providers (e.g., Dr. Ashley Lane)
- Effective use of online portals for scheduling and communication
- Personalized and thorough medical evaluation
- Professional staff behavior reported by some patients
Common complaints
- Difficulties reaching the office by phone or getting call-backs
- Perceived lack of clear plans for medication changes or detoxes
- Staff communication concerns
- Mixed experiences regarding bedside manner with specific providers
In patients' words
"The staff and nurses are always friendly, professional, and willing to answer any questions I have. I never feel rushed."
— Birdeye User Review"It has certainly gone downhill in the past 5 years or so especially. Yes, them not answering the phone, not calling back is totally unnecessary."
— Birdeye User Review"Dr. Lane listens, explains, and asks your opinions. She is quick to reply back on messages and will reach out when bloodwork comes back."
— Healthgrades User Review (Dr. Ashley Lane)More clinics in Auburn
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