Siskiyou Eye Center
Optometry • Ashland, OR
Ratings by platform
- Birdeye: 4.7 out of 5 stars (447 reviews)
- Demandforce: Not explicitly stated as a single numeric average in the snapshot, but 98.4% recommendation rate is noted (1771 reviews)
What patients say
Patients praise
- Brilliant, professional, and knowledgeable doctors
- Compassionate and attentive care
- Quick and accurate diagnosis, especially for urgent issues
- Friendly and helpful technicians and staff members
- Facility cleanliness and modern equipment
Common complaints
- Long wait times and overbooking
- Issues with front office staff attitude and customer service responsiveness
- Billing confusion and misinformation regarding insurance coverage
- Reports of unprofessional behavior by some medical staff
- Incidents of perceived indifference to patient safety or comfort in the lobby
In patients' words
"Way over booked and over scheduled - excessively long waits with too many patients and not enough staff - something needs to give. I was at my recent eye exam for 2 hours!"
— MapQuest review from Dom D."The thing that I found most offensive was that she ignored me and my question and walked away... It’s certainly disrespectful of elders but it’s a VERY poor customer service attitude-especially for a lead who’s training others."
— Demandforce review from Nanette E."Siskiyou Eye Center has taken great care of my vision for decades. The doctors are brilliant. The staff is very competent and kind. It's the best!"
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