Imaging Services | Randolph Health

Patients praise

• Staff responsiveness and communication in certain care areas are rated relatively well (e.g., 81% for doctor communication, 88% for discharge information)
• The facility remains operational, providing essential acute care to the community
• Proactive approach to patient experience via a formal grievance process and dedicated patient experience line

Common complaints

• Reports of inefficient or unhelpful phone and appointment systems
• Concerns regarding emergency department responsiveness and patient triaging
• Specific criticisms of hospital management, operational transparency, and broken promises by ownership
• Some patient experience metrics, such as recommendation rates, falling slightly below national averages