Emergency Department | Artesia General Hospital

Patients praise

• fast emergency room wait times relative to the New Mexico average
• high patient satisfaction scores reported by hospital internal surveys and some national benchmarks
• staff often praised for helpfulness and courtesy in internal data
• recognition for patient experience in past years

Common complaints

• reports of poor bedside manner and staff attitude in the emergency department
• instances of long wait times despite some claims of speediness
• reports of higher-than-average patient readmission and complication rates
• some patients travel long distances to avoid the local facility