Mercy Emergency Department - Ardmore
Emergency Medicine • Ardmore, OK
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (361 completed patient surveys)
- Care Transparency: 86/100
- U.S. News & World Report: 89% (willing to recommend)
What patients say
Patients praise
- High patient satisfaction scores (86/100)
- Effective and compassionate care from nursing and medical staff
- Effective handling of emergency situations, including life-saving interventions
- Generally high ratings for doctor and nurse communication
- Professional and friendly registration and support staff
Common complaints
- Long emergency room wait times (averaging 2 hours 20 minutes)
- Complaints regarding hospital food quality
- Cleanliness identified as an area for improvement by some patients
- Instances of dissatisfaction with discharge processes or ride arrangements
- Concerns regarding documentation of patient complaints in medical charts
In patients' words
"The ER, ICU and med surg nurses were all AMAZING and gave him nothing but the best care. Being a nurse myself I was impressed with the exceptional care that he received. They saved his life and we are forever grateful."
— LocalityBiz review"Caution!! If you report or leave a complaint...It's in your chart. They informed me I had made a report! I left this hospital in great pain more than once."
— MapQuest review"2h 20m Typical Emergency Room (ER) wait time ... 22m slower than Oklahoma average"
— Care Transparency analysisMore clinics in Ardmore
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