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Primary Care - Optum serving Arcadia, CA

Primary CareArcadia, CA

★★★☆☆2.5/596 reviews across 2 platforms

Ratings by platform

  • Yahoo Local: 2.5/5 (96 reviews)
  • Expected Healthcare: 3.8/5

What patients say

Patients praise

  • Many individual physicians are highly regarded for their care, communication, and diligence
  • Helpful and pleasant interactions with some staff members
  • Positive experiences with specific departments like pediatrics

Common complaints

  • Rude or robotic front desk and customer service staff
  • Long wait times and difficulty scheduling appointments
  • Concerns about medical care quality, including medication errors or dismissive attitudes from some providers
  • Understaffing issues affecting service quality

In patients' words

"Not only myself but my whole family sees doctors at this location. And all the doctors we see here are excellent. All that talent, knowledge and compassion for patients is overshadowed by rude and robotic people working at the front desk though."

Yahoo Local Review

"FANTASTIC DOCTOR W/ INCREDIBLE CARE AND DILIGENCE. Dr. Ram is a one-in-a-billion doctor. He is thoughtful and understanding of his patients."

Healthgrades Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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