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Neurology Care at USC Arcadia Hospital

NeurologyArcadia, CA

★★★☆☆2.5/525 reviews across 1 platforms

Ratings by platform

  • Healthgrades (based on CMS HCAHPS): 62% of patients gave a rating of 9 or 10 (Not explicitly total count provided for neurology specifically, but based on HCAHPS data)
  • Yelp (for Keck Medicine of USC - Arcadia outpatient location): 2.5 / 5 (25 reviews)

What patients say

Patients praise

  • Access to comprehensive neurological care and surgery
  • Certified stroke center status
  • Availability of expert neurosurgical support for complex brain and spine conditions

Common complaints

  • Reports of slow staff responsiveness in meeting patient needs
  • Long emergency room wait times
  • Some patient feedback indicates dissatisfaction with scheduling and rescheduling experiences at associated outpatient clinics

In patients' words

"The day before the appointment, I receive a phone call stating I need to reschedule... I reschedule for the following week... The day before the appointment I receive another call stating the Doctor will not be in and need to reschedule again. I was done with Dr Shuman and Keck Medical Group."

Patient review on Vitals.com for Keck Medicine of USC Arcadia

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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