Primary Care - Optum serving Arcadia, CA - FindHelp.org
Family Medicine • Arcadia, CA
Ratings by platform
- Yahoo Local: 2.5 out of 5 stars (96 reviews)
- Yelp: Data available via platform (multiple reviews) (95 reviews)
What patients say
Patients praise
- Some patients report positive experiences with specific doctors and medical staff
- Appreciation for knowledgeable and compassionate care from certain clinicians
- Professionalism from some staff members
Common complaints
- Difficulties scheduling appointments (long wait times, forced virtual appointments)
- Concerns regarding administrative and front desk staff (rude, lack of compassion)
- Issues with customer service, phone systems, and call transfers
- Reports of medical errors (wrong prescriptions)
- Mixed quality of care regarding specific providers
In patients' words
"Customer service is awful... they were short staffed and kept transferring my calls to West Covina."
— Yahoo Local User Review"I am very saddened to give this place a two star review. Not only myself but my whole family sees doctors at this location. And all the doctors we see here are excellent... overshadowed by rude and robotic people working at the front desk though."
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