Maryland Primary Care Physicians | Trusted Primary Care for All Ages

Patients praise

• individual physicians often described as attentive, thorough, and effective
• respectful clinical interactions once in the exam room
• some long-term established patient relationships with specific providers
• clean office environment

Common complaints

• long wait times for phone responses
• rude or annoyed front desk staff interactions
• issues with appointment scheduling (e.g., virtual appointment no-shows)
• frustration with billing and lack of itemized explanations
• isolated complaints regarding specific lab staff behavior