Annapolis Internal Medicine | AIM
Internal Medicine • Annapolis, MD
Ratings by platform
- Yelp, Apple Maps, WebMD, Trustburn, LocalityBiz: Generally mixed, with historical ratings often hovering around 2.5 to 3.5 out of 5 stars before recent operational improvements. (Multiple reviews across various third-party platforms.)
What patients say
Patients praise
- some physicians and care providers are viewed as friendly, caring, and helpful
- recent implementation of AI-based patient access system has improved responsiveness and satisfaction ratings
- convenient walk-in clinic availability
- appreciation for specific supportive staff members like dietitians
Common complaints
- long hold times and difficulty reaching staff (though recent AI implementation aims to address this)
- rude or unprofessional conduct by front desk and administrative staff
- billing and insurance-related frustrations
- perceived lack of empathy or care from some physicians
- concerns regarding diagnostic diligence or clinical management
In patients' words
"Since implementing the AI platform, the patient experience has improved dramatically– patient satisfaction ratings rose from 3.5 to 4.3 out of 5.0."
— Healthcare IT News"The front desk staff is rude... The only reason I was trying to stay with this practice is because of Wynn the dietitian. She's very caring, helpful, and always goes above & beyond."
— LocalityBiz user review"The worst!!!! Doc never showed up for video appt, called office no answer, waited over an hour to be hung up on!"
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