ENTAA Care – Annapolis
Ear, Nose, and Throat (ENT) • Annapolis, MD
Ratings by platform
- Yelp: 3.0/5 (shown as “3.09 reviews” on MapQuest/Yelp embed; limited detail) (~9 reviews)
- HealthyHearing: 5/5 (1 review)
- Unilocal: Example shown: Place rating 5 and 1 (2 reviews total shown) (2 reviews)
What patients say
Patients praise
- Professional/caring clinicians and good bedside manner (e.g., ENT/sleep apnea, hearing loss)
- Staff scheduling convenience and being fit in quickly; efficient diagnosis and care
- Front office/back office staff described as proficient and professional
Common complaints
- Rude/unprofessional front desk experience leading to walking out
- Billing/office procedures concerns (being charged for a procedure/surgery despite not completing as expected; high co-pay)
- Lack of clear phone hours/limited contact options for hearing aids/repairs
- Being sent to a farther location than expected; appointment logistics issues
In patients' words
"“Very professional and classy… The person at the desk was so rude and unprofessional I walked out.”"
— Yelp (ENTAA Care - Annapolis)"“Dr. Marcus was very nice but I am upset about the office/billing procedures… I was STILL CHARGED for a ‘surgery’ and my co-pay is $300.”"
— Yahoo Local (Entaa Care in Annapolis, MD)"“I've been seeing Dr. Pacheco for about 15 years now for my sleep apnea and he is wonderful. Extremely patient and great bedside manner!”"
— Yelp (via MapQuest embed page)"“I had a great experience with the front office staff, back office staff and Dr. Marcus… I highly recommend this staff.”"
— Unilocal (Entaa Care – Annapolis)"“Unfortunately, I got sent to a location far from my house, not knowing there was one right around the corner!”"
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