Mass General Brigham Imaging, Andover
Radiology • Andover, MA
Ratings by platform
- Birdeye (Merrimack Valley Health Services Imaging Center): 2.8/5 stars (11 reviews)
What patients say
Patients praise
- Convenient location
- Swift lab services (for some departments)
- Some staff members described as helpful or professional
- Fantastic individual doctors
Common complaints
- Rude customer service
- Appointment cancellations and rescheduling issues
- Difficulty obtaining test results or images
- Poor communication regarding administrative or insurance tasks like prior authorizations
In patients' words
"Very rude customer service, very rude. This place is a joke. I had a MRI scheduled, drove there, when I got there I was told that the MRI was not working."
— Birdeye patient review"The actual doctors here are fantastic and the lab is swift. The location is convenient and right off the highway. However, the staff seems to struggle with prescriptions; they do not submit prior authorizations in a timely fashion."
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