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Adolescent and Young Adult Medicine

Adolescent MedicineAndover, MA

★★★★★4.6/577 reviews across 2 platforms

Ratings by platform

  • Mass General Brigham (for Dr. Drisana Henry): 4.6/5 (73 ratings)
  • Vitals (for Dr. Ronald Schneebaum): 4.8/5 (4 ratings, 2 written reviews)
  • Vitals (for Dr. Frances Burger): Not explicitly stated (mixed/negative content) (1 review)

What patients say

Patients praise

  • Compassionate, attentive, and thorough care by some providers
  • Strong patient-provider communication and willingness to listen
  • Positive engagement with both parents and adolescent patients
  • Clear and supportive privacy policies for adolescents

Common complaints

  • Perceived condescension or belittling behavior by some providers
  • Reports of long wait times
  • Allegations of hostile or dismissive treatment of adolescent mental health concerns
  • Dissatisfaction with billing practices

In patients' words

"Dr. Drisana Henry is amazing. She always makes sure to answer any questions I have. She also gives insightful advice. I feel she completely understands me as mom and truly wants to help."

Mass General Brigham patient review for Dr. Drisana Henry

"She was easily the most horrible doctor I have ever had the displeasure of encountering. I was a patient of hers from age 13-15... She was condescending and belittling, and did nothing to make me feel comfortable about talking to her."

Vitals patient review for Dr. Frances Burger

"Dr. Schneebaum is one of the most attentive doctors I’ve met over the years... Not only been a great provider for my daughter, but he also assures I am doing well and taking care of myself."

Vitals patient review for Dr. Ronald Schneebaum

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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