Urgent Care - Anchorage & Wasilla, AK - Alaska Medical
Urgent Care • Anchorage, AK
Ratings by platform
- Birdeye/Google (Mat-Su Urgent Care Settler's Bay): 4.6/5 (378 reviews)
- Birdeye/Google (Urgent Care at Lake Lucille): 3.6/5 (210 reviews)
- Birdeye/Google (Capstone Urgent Care): 3.1/5 (18 reviews)
What patients say
Patients praise
- Availability of convenient, walk-in services and on-site diagnostics like X-rays and labs
- Generally positive feedback for individual providers or staff members described as knowledgeable or kind
- Timely care and helpfulness reported by some patients during specific visits
- Accessibility for various urgent needs, immunizations, and occupational medicine
Common complaints
- Long waiting times and delays in care, particularly in emergency and urgent care settings
- Communication issues between staff and patients, or failure to follow up on test results
- Dissatisfaction with billing transparency and perceived overpricing
- Reports of unprofessional behavior or perceived lack of empathy from some medical staff
- Instances where patients felt their medical concerns were dismissed or misdiagnosed
In patients' words
"They actually seem to care about their patients, and want to make sure you are well taken care of. The wait times can be long, but honestly, I think that’s because so many people *do* have positive experiences here."
— Alaska Urgent Care patient review on LocalityBiz"Please know this is not our first experience with moderate healthcare followed by significantly overpriced services at Providence in Anchorage."
— Providence Alaska Medical Center patient complaint on Trustburn"The doctor just kept telling me I was fine and 'everyone's normal is different' I had to push and push to get tests done. I had to go somewhere else to get answers."
— Capstone Urgent Care patient review on BirdeyeMore clinics in Anchorage
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