Amsterdam Family Health Center - St. Marys Healthcare
Primary Care • Amsterdam, NY
Ratings by platform
- Birdeye: 3.6 out of 5 stars (36 reviews (Amsterdam Family Practice))
- Hospitals and Clinics: 2.5 out of 5 stars (185 reviews (St. Mary's Healthcare general))
- Various/HCAHPS related metrics: 2 out of 5 stars (Hospital Overall Rating) (N/A)
What patients say
Patients praise
- Some patients value the expertise and longevity of long-term staff and providers
- The facility is recognized as a New York State Patient-Centered Medical Home
- Some patients have reported receiving caring and attentive service from specific providers
Common complaints
- Difficulties with administrative tasks including phone communication, appointment scheduling, and medication refills
- Complaints regarding billing practices and unexpected charges
- Reports of unprofessional or dismissive staff and provider behavior
- Long wait times in emergency and clinical settings
- Concerns about responsiveness to patient inquiries and follow-up care
In patients' words
"They suggest using the portal for all communication... yet no one responds for days to weeks after. You try to call on the phone and rarely someone answers..."
— LocalityBiz Review"The hospital and medical staff were excellent, however, I am not happy with the billing dept. I was billed $702 for surgery room when I didn't have surgery."
— LocalityBiz ReviewMore clinics in Amsterdam
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