St. Mary's Healthcare Taps Physician Leader Dr. Brian McDermott ...
Infectious Disease • Amsterdam, NY
Ratings by platform
- National Hospital Ratings / Medicare Patient Experience Survey: The hospital holds a varied, generally average overall rating in national quality and experience benchmarks. (Based on hundreds of survey completions (e.g., 433 in one reported period).)
- Rehab.com / Google Reviews aggregation: 3.65 / 5 (26 reviews)
- Healthgrades / U.S. News & World Report (Provider-specific): 5 / 5 (2 to 5 reviews (Dr. Brian McDermott specifically))
What patients say
Patients praise
- Some reports of friendly and caring staff members
- Recognition of specific helpful doctors
- Dr. Brian McDermott personally credited for his reputation in building consensus, improving coordination of care, and emphasizing patient-centered quality initiatives
Common complaints
- Billing and insurance-related issues, including perceived overcharging and unexpected bills
- Long wait times in the emergency department
- Concerns regarding staff communication and responsiveness
- Reports of inadequate cleanliness and facility conditions
- Dissatisfaction with the triage or care delivery process in urgent/emergency scenarios
In patients' words
"I’ve always emphasized high-quality, patient-centered care and, as chief medical officer, I will work to ensure that our patients remain the focus of everything we do."
— Dr. Brian McDermott (Daily Gazette interview)"The hospital and medical staff were excellent, however, I am not happy with the billing dept."
— Anonymous patient review"Horrible place to receive treatment. My daughter had a high fever... took her to the Emergency Room, where she waited forever... I get a bill for 800+ dollars."
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