Beth Israel Lahey Health Primary Care – Amesbury Family Medicine
Gynecology • Amesbury, MA
Ratings by platform
- Yelp: Vitals ratings for specific providers ranged from 2.8 to 2.9 out of 5 stars (11 reviews on Yelp)
- BestProsInTown: Generally favorable but mixed feedback across different review platforms (8 reviews (BestProsInTown))
What patients say
Patients praise
- Appreciation for specific providers such as Dr. Lopes and NP Andi McKenna
- Reports of attentive and responsive care from medical staff
- Efficiency of some clinical staff members, including medical assistants
- Positive experiences with getting timely appointments for some patients
Common complaints
- Difficulties with phone access and centralized call center service
- Issues with appointment scheduling and rescheduling without notification
- Concerns regarding professionalism and bedside manner of certain providers
- Frustration with prescription management and accessibility to care
In patients' words
"Dr. Lopes has been my primary care doctor since 2014. She is truly amazing and provides exceptional care. I have also seen NP Andi McKenna and she is very thorough. Excellent practice!"
— Patient review via LocalityBiz"I would rate 0 if I could. I used to love this office... Until the last year or so it's impossible to even get through on the phone. They are now outsourcing their calls through a call center... I am so disappointed and offended that I was not even contacted about my own care and decisions were made for me without my permission."
— Patient review via LocalityBizMore clinics in Amesbury
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