Texas Tech Physicians of Amarillo

Patients praise

• High regard for individual physicians and nurse practitioners who are described as caring, attentive, and knowledgeable
• Appreciation for providers who listen thoroughly and take time to address patient concerns
• Positive outcomes and effective treatment plans for complex health issues
• Many individual providers hold high patient satisfaction ratings on the clinic's official website

Common complaints

• Difficulty reaching the office via phone, including long hold times
• Dissatisfaction with front office and administrative staff friendliness and helpfulness
• Issues with appointment scheduling and rescheduling, including last-minute cancellations by the clinic
• Long wait times for appointments even after arrival
• Occasional reports of perceived lack of empathy or professionalism from some medical staff
• Frustration regarding medical record transfers