UPMC CCP – Altoona PA
Pediatrics • Altoona, PA
Ratings by platform
- CMS HCAHPS data / Momentary Labs: 2 out of 5 stars (overall hospital experience) (799 patient surveys)
- TrustReviewers.com: 2.4 out of 5 stars (115 reviews)
- Birdeye (UPMC Altoona Family Physicians): mixed/generally negative sentiment expressed in qualitative comments (62 reviews)
- UPMC Provider Portal: Generally high (4.6 to 4.8 out of 5 stars for individual providers) (Varies by provider (e.g., 62–119 ratings per provider))
What patients say
Patients praise
- high satisfaction ratings for specific pediatric providers at UPMC CCP Altoona
- acknowledgment of friendly office staff and residents by some patients
- professional and compassionate care reported for specific individual providers
Common complaints
- perceived poor doctor-patient communication and bedside manner
- dissatisfaction with testing/diagnostic outcomes and perceived lack of answers
- frustrating technical issues with patient portals and care coordination
- reports of unprofessional staff behavior
- low overall hospital patient experience ratings regarding quietness, cleanliness, and responsiveness
In patients' words
"This hospital is terrible. Went in with chest pains. Not only was the doctor rushing out the room while he was telling me my results, he said “why you’re having these chest pains?, I don’t know.”"
— TrustReviewers.com"I was medically gaslit the entire time, to the point that I was afraid to ever trust a doctor again. And speaking of doctors, I never saw an actual MD here, only residents."
— Birdeye"Dr. Baker is incredible. She took great care of my daughter. Would recommend her to anyone!"
— UPMC Provider PortalMore clinics in Altoona
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