Specialty Clinics at AFP | UPMC Altoona Family Physicians
Endocrinology • Altoona, PA
Ratings by platform
- Birdeye: 2.7/5 stars (62 reviews)
- UPMC Provider Portal (Dr. Pascual): 5/5 stars (396 ratings) (130 reviews)
- UPMC Provider Portal (Dr. Holsopple): 4.8/5 stars (483 ratings) (97 reviews)
- UPMC Provider Portal (Dr. Schwartz): 4.8/5 stars (451 ratings), value: 88 reviews (88 reviews)
What patients say
Patients praise
- High satisfaction with individual physicians, particularly those praised for being compassionate, attentive, and thorough listeners
- Patients appreciate doctors who take time to address concerns, validate mental health issues, and involve them in decision-making processes
- Many individual family medicine providers within the network receive strong positive ratings from patients
Common complaints
- Frustrations regarding office management, including scheduling, run-arounds, and communication issues
- Tech glitches and fragmentation in patient portal systems (MyChart vs. MyUPMC) causing difficulties in record sharing between UPMC facilities
- Patient concerns over reliance on residents rather than attending physicians and difficulties obtaining required signatures or physical paperwork
- Reports of feeling unheard or dismissed in medical consultations
In patients' words
"The first doctor to actually listen to me. I never feel rushed. She is personable and remembers what I tell her. She is genuinely concerned about my wellbeing."
— UPMC Patient Review (Dr. Janaye Alexis Schwartz)"Always a run around. They ignore what your wants are when dealing with your health."
— Birdeye Patient Review"There is a frustrating and possibly harmful tech glitch between UPMC-Altoona and UPMC-Pittsburgh that has been going on for too many months."
— Altoona Mirror (Opinion)More clinics in Altoona
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