Orthopedic Services - Owosso
Orthopedics • Alma, MI
Ratings by platform
- Birdeye (Memorial Healthcare Center for Orthopedics): 3.4/5 stars (19 reviews)
- Memorial Healthcare (Dr. Richard Roberts profile): 4.2/5 stars (116 ratings, 22 comments)
- Ratings.MD (Dr. James Ware, MyMichigan Orthopedics): 4.9/5 stars (463 ratings, 276 comments)
What patients say
Patients praise
- High surgical skill and clinical expertise praised by many patients
- Many staff members, including specific PAs and surgeons, described as compassionate, professional, and friendly
- Clear communication and thorough explanations of treatment options provided by some providers
- Successful outcomes reported for procedures such as hip and knee surgeries
Common complaints
- Complaints about rude, unprofessional, or unhelpful administrative/reception staff
- Concerns regarding bedside manner, perceived lack of empathy, or feeling rushed during consultations
- Occasional reports of scheduling difficulties and administrative/faxing delays
- Patients feeling their pain or concerns were overlooked or dismissed
In patients' words
"Worst receptionist. Not once but multiple times. Very rude to patients."
— Birdeye - Memorial Healthcare Center for Orthopedics"Excellent And Caring Dr. He turned my Hip into Brand New!!! Feels Great and also took care of a Broken Ankle for me."
— Ratings.MD - Dr. James Ware"I will never recommend Richard Roberts to anyone... he does not know how to talk to his patient nor does he listen to their concerns."
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